Delete your account
Last updated 28 July 2026
You can delete your Out There account and the personal data attached to it at any time. You do not need the app installed to do it.
Fastest route, if you have the app. Open Out There, go to You, then Settings, then Delete account. It takes effect immediately and you do not need to contact us.
If you no longer have the app
Email hello@outtheretogether.com from the address you signed up with, with the subject Account deletion request.
We will confirm within 3 working days and complete the deletion within 30 days. We may ask you to confirm the request from your registered email address, so that nobody else can delete your account.
There is no charge, and we will not ask you why.
What gets deleted
- Your profile: display name, photo, home port, interests and description.
- Your identity and intent preferences, and the consent attached to them.
- Your sailing memberships and planning or booked status.
- Your crew memberships, invitations and shortlists.
- Events you host, and your replies to other people's events.
- Your sign-in credentials.
What is kept, and why
| What | Why | How long |
|---|---|---|
| Messages you sent in a sailing or crew chat | So the conversation still makes sense to the people you were talking to. They are detached from your profile and no longer identify you. | While that sailing or crew exists |
| Records that consent was given and withdrawn | We are required to be able to evidence what was agreed and when. | 6 years |
| Safety reports and moderation decisions | So that patterns of behaviour can still be identified and other members protected. | Up to 6 years |
| Records of clicks through to booking partners | Commission reconciliation and tax records. | 6 years |
Full detail is in our privacy policy.
Something short of deletion
If you want a break rather than a deletion, you do not have to close your account. You can leave a sailing or a crew at any time, and blocking and muting are available from any profile. Email us if you would rather we simply stopped contacting you.
Questions
hello@outtheretogether.com. If you are unhappy with how we handle your request you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.